It's important that people know their rights when they are at The Hader Clinic. We provide our consumers, family members and carers with access to The Australian Charter of Healthcare Rights in Victoria. We also provide all inpatients with a copy of our patient information handbook which also includes information about rights.
The Australian Charter of Healthcare Rights in Victoria describes what consumers and carers can expect from the health service.
A summary of the rights found in The Australian Charter of Healthcare Rights in Victoria follows:
Access — the right to access health care that meets my needs.
Safety — the right to receive safe and high quality health care that meets Australian Standards.
Respect — the right to be shown respect, and to be treated with dignity and consideration.
Communication — the right to be informed about services, treatment, options and costs in a clear and open way.
Participation — the right to be included in decisions and to make choices about your health care.
Privacy — the right to privacy and confidentiality of your personal information and access to my information.
Comment — the right to comment on your health care, and to have your concerns addressed.