In many cases, you can be admitted the same day you reach out. Our emergency rehab service is designed to move quickly because we know that when someone is ready, the window to act can be short. Once you call, we’ll talk through what’s happening, assess your needs, and organise your admission as fast as possible. We have support staff available 24/7 to respond to urgent enquiries.

If we have space and you’re ready, we’ll get you here without delay. If not, we’ll help you find the next best step to stay safe and supported in the meantime.

Yes. You don’t have to be clean or sober before you arrive. In fact, many people come to us while actively using or immediately after a binge. We’re equipped to support people in crisis, including those under the influence or in withdrawal.

If you need a medical detox, we’ll arrange that as part of your admission. Our clinical and counselling teams will support you through the first hours and days with care, calm, and experience. All we ask is that you reach out. You don’t need to “get ready” first.

Relapse doesn’t mean you’ve failed. It means something wasn’t working, and it’s worth trying again with the right support. Many of our clients have been through previous rehab attempts and come to us feeling discouraged, ashamed, or afraid they won’t be taken seriously. We understand.

We’ll work with you to understand what’s different this time, and what needs to change.

• We offer individualised recovery planning based on your history and goals.
• Our team includes people with lived experience who know relapse isn’t the end.
• If you’ve relapsed after rehab, this article on relapse rates and prevention strategies can help you reflect on next steps.

Yes. Our emergency rehab program is designed to support people living with complex mental health conditions and trauma histories. Many of our clients arrive with overlapping issues like anxiety, depression, PTSD, or undiagnosed trauma. We’re equipped to meet you there, without judgment.

We offer:

• Trauma-informed care from staff who understand how mental health and substance use connect.
• Optional psychiatric support and tailored treatment planning.
• A calming environment where your safety, dignity, and autonomy are priorities.

We also provide integrated support for a wide range of mental health conditions:

• If you often feel overwhelmed by frustration or outbursts, our anger management program can help you understand and regulate your responses.
• If anxiety has become constant or paralysing, our anxiety rehab service offers structured, therapeutic relief.
• If you're experiencing low mood, hopelessness, or emotional exhaustion, our depression rehab program can support your recovery.
• If you live with complex, long-term patterns that impact relationships or daily life, we offer personality disorder support alongside addiction treatment.
• If you’re carrying the weight of trauma, flashbacks, or hypervigilance, our PTSD rehab program can help you stabilise and begin healing.

You don’t need a formal diagnosis to be taken seriously here. If you’re struggling, we’ll meet you with care.

No. You don’t need a referral, a doctor’s note, or any formal paperwork to access emergency rehab. If you’re in crisis or someone you care about needs help urgently, you can contact us directly. We’ll listen, ask a few grounding questions to understand what’s happening, and talk you through what comes next. Our job is to remove barriers — not create them.

It’s devastating to watch someone you love lose control and push away help. If they’re not ready to engage, it doesn’t mean you’re powerless. You can reach out for support yourself, to understand your options, to plan the next conversation, and to protect your own well-being while they struggle. You might find this guide on how to convince someone to go to rehab a helpful starting point. Even if they’re not ready, you can be.

Yes, we do. If someone is resistant or unable to get here on their own, we can help with both structured interventions and transport arrangements. Our interventions program supports families in holding difficult conversations with care, and our team can coordinate safe, supported admission if your loved one is ready to enter rehab.